How are Australia’s leading charities preparing their back-of-house operations for a post-coronavirus world?

Thanks to the coronavirus outbreak, working from home is no longer a privilege, it’s a necessity.

And it’s realistic to assume that shifting to the ‘home office’ will become the new normal for many of us for a while, given the announcement by the World Health Organisation that the coronavirus has officially reached ‘pandemic’ status.

Australia’s leading charities are now reviewing their donor processing and other back-of-house operations, including document management to streamline back-of-house administration. The PFS Group can help with its Donorlink™ solution.

PFS will provide you with all the necessary software, systems and services to complete the settlement successfully, regardless of whether it is manual or electronic from lead capture, catalogue orders and surveys to PCI compliant banking and merchant processing, or fundraising and donation lines. Leads and data can be captured from multiple channels including social media sources, telephone, email, SMS, coupons or letters. Funds are deposited and confirmed within 24 hours, which assists with all-important cash-flow.

The service for Australian and New Zealand charities extends your charity’s fundraising department, providing, low-cost, quality endorsed response handling, banking and administration solutions. We are also PCI compliant, ensuring you meet the strict privacy, security and data demands of the credit card industry and reduce the prohibitive costs of credit card transactions. Proficiently handling over one million responses each year PFS Donorlink™ ensures charity partner’s funds are deposited and confirmed within 24 hours and by outsourcing these key functions, our clients lock in certainty, streamline their administration and focus on their core business.

Whether it’s a one-off campaign or ongoing promotional activities, PFS can tailor our integrated response handling solutions to your specific requirements. Our continual data entry and comprehensive reporting for each campaign enables your organisation to cost-effectively receive, manage and analyse all communications from customers and prospects.  Management controls and procedures are certified with Quality management system ISO 9001:2008, to ensure product and service integrity.

Outsourcing this back-of-house administration has a number of benefits, one is that charities can allow for a fixed transaction costs giving you the ability to budget per response. And organisations need not be large to use Donorlink™, as the service can be scaled to fit varying needs and resources, with costs based on variables like volumes, frequency and how much analysis is required. In fact Donorlink™   helps smaller charities achieve an efficiency that would be impossible otherwise. Outsourcing also eliminates the need for investment in infrastructure as the outsourcing partner takes responsibility for the business processes, recruiting and compliance costs.

Transparent and efficient processes mean response-management becomes more than just accurately processing cheques and credit cards. Fundraisers are finding that a better and more consistent response-management process leads to improved results from future donation asks. Also, by establishing business rules and a dialogue with your vendor, high-value donors can be isolated and responded to by way of an additional personal note or phone call, building on these crucial relationships.

In addition PFS’s experience of working with a wide range of charities means we have broader exposure to market conditions and can effectively benchmark your activities. This analysis can be used to improve your overall fundraising efficiency, with a view to becoming “best of breed”.

Visit http://pfs.com.au/fnp/donorlink or phone 1800 226 777.

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