Independent Communications Consultants
ICC Provides access to a cloud-based Contact Centre Platform and complement this with support, consultancy and supervision. The ultimate hybrid pay-as-you-use model.
You provide and control the people will talk to your donors. They may be volunteers, or they may be paid staff.
You decide who you call and when you call them, and most importantly what you say to them.
You won’t need a telephone system, your agents can work from home.
So picture this, you could be in your office or at a coffee shop, your three volunteers could be in their kitchen at home taking phone calls. From your mobile phone and your laptop, you could see how many calls in the queue, and even monitor a live conversation.