With excellent fundraising results, strong leadership skills and commitment, Charlotte Sangster is set for a successful career – and she won the Young Fundraiser of the Year award!


fia awards 2017 charlotte sangsterChoose a job you love and you will never work another day in your life: it’s an adage Frontier Services’ National Development Manager, Charlotte Sangster, CFRE, EMFIA, lives by. And her attitude is getting her everywhere.

Frontier Services provides drought relief and community recovery through volunteer assistance, Patrol Ministry and pastoral support to the people of remote Australia.

In her role Sangster is dedicated to overseeing the nonprofit’s fundraising and development programs: “I experience a lot of variety in my responsibilities, which provides great experience for me at this stage in my career. From strategic fundraising planning and working with the board through to running community fundraising events and writing direct mail appeals, working with a small, dedicated team of professionals and volunteers, I do it all!”

Her first taste of fundraising came after a group of friends got together in 2008 to create the Secret Garden Festival to raise money for a variety of Australian charities. It was after a few years with the festival that she received her first ‘paid role’ in fundraising with Frontier Services and she hasn’t looked back in her five-year professional career.

“In the beginning I relied a lot on Fundraising Institute of Australia courses to guide me and I threw myself into learning as much as I could. In recent times, I’ve had some wonderful mentors too. My manager, Grahame Ryan, for example, has encouraged me to succeed and allows me the flexibility to pursue further education and volunteering.”

The results she has achieved at Frontier Services are impressive. In the 2015/2016 financial year Sangster was responsible for a 23% increase in direct mail appeal income, a 51% increase in online donation income, a 10% increase in regular giving income and an 82.5% donor retention rate.

The nonprofit also came in 65% over budget for bequest income despite not currently having a formal bequest program manager. Sangster is committed to professional development. She has gained her CFRE credential and completed a Diploma in Management. She also won a Scholarship to QUT to complete her Graduate Certificate in Business, which is now in progress.

What does the future hold? “I’m ambitious. I want to learn as much as possible – growing my fundraising, marketing and leadership skills. I hope to complete my MBA by 2021 and eventually hold an executive role in a large Australian charity,” she says



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