Alisa O’Malley explains how Australia for UNHCR achieved the best retention rate for face-to-face in the most recent donorCentrics benchmarking review. Read more
Nicola Norris says overcoming the challenge of declining donor acquisition and retention is not only possible but achievable. Read more
All face-to-face charities and agencies in New Zealand are members of the PFRA. Here Karen Ward tells us what’s working and where the pressures are. Read more
Using face-to-face, Life Education Queensland grew its regular givers from zero to 9,000 in only two years. Its CEO, Michael Fawsitt, explains how. Read more
Face-to-face fundraising has been successful for decades despite an eternally bad media rap – but has it survived the challenges of 2016? Anthea Iva reflects on the method. Read more
Jemma Arundel shares her 10 top tips for driving quality and increasing returns so you can achieve optimal results with face-to-face fundraising. Read more
Could your charity or its staff be liable to prosecution by the Fair Work Ombudsman? Paul Tavatgis, Chief Executive Officer at the PFRA, explores what could happen when charities fail to get their compliance right. Read more
Establishing a regular giving program is a big challenge for any charity. F&P asked Fiona McPhee how she recommends getting donors over the line and keeping them on board for the long term. Read more
Aside from a few technical compliance issues, the Public Fundraising Regulatory Association’s Paul Tavatgis says face-to-face fundraising is generally being operated to a high standard. Read more
Australian Red Cross has one of the largest face-to-face and regular giving programs in the country. Jeremy Bradshaw asked David Armstrong how the charity is approaching retention of these donors.
Anthea Iva describes what happened last year when five charities experimented with a new way to connect with the public – by sharing a retail space. Read more
Royal Life Saving Society WA has designed a donor/raffle-player club that’s now providing vital monthly income and in March won a Fundraising Institute Australia award. Liz Henderson delves into the story of how this clever data-driven program came to be. Read more
Paul Tavatgis explains how Australia’s not-for-profit sector is building public trust by self-regulating the channel that by its nature attracts scrutiny of charity standards.
Ben Coverdale describes the experience of hitting the streets as a face-to-face fundraiser and what he has discovered about the importance of branding, planning, and targeting. Read more
Vikki Furse and Mark Sheerin offer their suggestions for pleasing regular supporters who sign up through face-to-face fundraising.
Shu Chen explores the intriguing relationship between average donation value at sign-up, net income and retention, based on her analysis of the face-to-face fundraising program results at the Australian Red Cross. Read more
The Public Fundraising Regulatory Association is on the path to devising a strategy to protect the future of face-to-face fundraising in Australia after appointing its first board and chair, Liz Henderson discovers. Read more
Caroline Rowland shares tips from her experience helping Children’s Cancer Institute successfully re-commence face-to-face fundraising after six years out of the channel – tackling challenges like reluctance of the board along the way. So far the new ‘One Step Closer’ campaign has achieved all key KPIs. Read more
Want to protect the future of face-to-face in Australia? Become a member of the new charity-run body to regulate the channel. Liz Henderson describes the goals of the Public Fundraising Regulatory Association and how you can join. Read more
Paul Tavatgis gives six tips for how to manage your face-to-face teams and donors to get the best possible results into the future. Read more